Refund & Cancellation Policy
At Creative Stitches Limited, we are
committed to providing high-quality services while
maintaining transparency and clear communication with
our clients. Our refund and cancellation policy is
designed to ensure fairness and clarity throughout
the engagement.
Before any project begins, the scope of work,
deliverables, timelines and applicable charges are
discussed and agreed upon. Our policy is as follows:
-
All projects are discussed and clearly defined in
advance to establish expectations and minimize the
possibility of cancellation or disputes.
-
Payments made for work that has been completed,
delivered or approved are non-refundable.
-
In the event of a mutually agreed termination,
the client will retain the work completed up to
the termination date. Where applicable, payments
relating to remaining or future work may be
refunded.
-
Refund requests related to a decision to move to
another service provider may be submitted within
7 days, subject to review and applicable project
terms.
-
Payments for special marketing services, urgent
assignments or same-day delivery services are
generally non-refundable once the service has
commenced.
-
Refunds will not be applicable where the issue
results from a breach of agreed terms, misuse of
services or problems caused by third-party
platforms, providers or services.
-
If a client is dissatisfied with a service,
a refund request may be submitted within 30 days.
Requests will be reviewed on a case-by-case basis
and, where approved, applicable administrative
and installation charges may be excluded.
Approved refunds will normally be processed within
one business day and issued through
the original payment method, subject to the
processing time of the relevant payment provider.
For any questions regarding cancellations, refunds or
project-specific terms, clients are encouraged to
contact Creative Stitches Limited
before requesting a refund.